Here
are some Frequently Asked Questions about our service
Q - Can I use Dreams Unlimited Travel's Concierge Level Service if I already have an existing reservation with Disney or another Travel Agency?
A - Yes. Please write to us at reservations@dreamsunlimitedtravel.com to find out what options are available if your reservation is currently held through Disney, or another Travel Agency.
Q - How long will it take to get my quote back?
A - At Dreams Unlimited Travel we work very hard to get your quote back to you as soon as possible. In some cases this could be in less than an hour, in others in could be up to 24 hours (or more). There are many factors that go into the time it takes us to provide you with a quote, including; how many reservations we have received that day, how busy Disney's reservations departments are and how complex your quote might be. We always try to spend the appropriate amount of time on each request we receive in order to ensure we are getting our client's what they ask for, at the best price possible.
- It's been over 24 hours since I submitted my request, what should I do?
A - If you have been waiting 24 hours or more since you first submitted your request to Dreams, we suggest you write to us at reservations@dreamsunlimitedtravel.com so that we can investigate the status of your reservation. Please include the reservation ID number assigned to you when you first submitted your request so that we can research it more efficiently.
Q - Why do I have to give you the names of everyone traveling and the corresponding ages of the children if I only want a quote?
A - In order to provide you with a quote, and ensure there is availability if you decide you want the reservation, Dreams Unlimited asks Disney to place a complimentary hold on the reservation for you. In order to place this hold on a reservation, Disney requires the full, legal names of everyone traveling, the adults in the party be identified and the corresponding ages of the children be provided. Without this information we cannot place the hold. Without the hold we cannot give you an official quote, and if you decided you wanted to book the reservation the room or cruise stateroom may be taken by someone else. The hold locks in your quote and guarantees a room.
Q - I submitted a second request to get alternate pricing and was told I needed to cancel my original request first? Why can't I get pricing on both so I can compare without canceling one
A - Again, since we have Disney place a hold on your reservation while you make a decision on whether you want it or not, requests for the same dates/resort/cruise could result in a double-booking with Disney. It is Disney's policy not to "double-book" a resort room/cruise or flight for a particular guest. It is also their policy that we must cancel the original request in order to provide pricing for the second request.
Q - I asked that a flight be included in my quote, but the quote came back without air and an agent wrote that there were no flights out of the airport I wanted, this seems strange because it's a major airport. I also called on my own and found many flights to choose from with plenty of availability. Why did this happen?
A - Dreams Unlimited Travel books all of our client’s air through the Walt Disney Travel Company (WDTC) and/or Disney Cruise Line (DCL). WDTC and DCL buys air in bulk from the major carries, so while there may be many flights available if you call your carrier yourself the allotment Disney has to sell no longer includes flights that meet you needs.
Q - What are Dreams Unlimited Travel's deposit/change/cancellation policies?
A - Since we book all of our client's reservations directly with the Walt Disney company our policies are the same as theirs:
Q - Do you offer AAA, military or senior citizen discounts?
A
- AAA discounts are no longer offered for Walt Disney World.
Dreams Unlimited Travel can price any other discount(military,
Annual Passholder, regionally specific, etc.) that is offered by
the Walt Disney Company to the general public. Many promotions for
military personnel are only offered directly through the Shades
of Green Resort and/or special services offices located on the base
and cannot be booked through Dreams Unlimited Travel. Other promotions
may have restrictions and require proof of eligibility. It is the
responsibility of our client’s to ensure that they can meet
the eligibility requirements of any Walt Disney Company special,
discount or promotion.
All discounts are subject to Disney’s terms and conditions
and are limited to availability.
Q - I like the quote I received but I am still uncomfortable doing business with a "faceless" company on the Internet. Can you give me any information that will make me feel more comfortable?
A - We certainly understand and appreciate anyone's apprehension to doing business over the Internet. We invite our current and future clients who might have such a concern to contact Disney directly and ask them about our validity. They will confirm we are in fact a Travel Agency that does do business with them. Next, we encourage everyone to take a look at our "What our clients are saying about us" section. This page has many unsolicited client quotes about their Dreams Unlimited Travel experience.
Q - I have a lot of questions and really need to speak with someone on the phone. Why can't I find a telephone number on your site?
A
- Since we are an Internet based company we find it much more
efficient to do business through email and/or our automated systems. Many people are skeptical that any company can provide good customer
service this way, but we invite you to read some of the comments
our clients have sent us in our "What
our clients are saying about us" section. Most of
our clients are very pleasantly surprised with the level of service,
timeliness of responses and individual attention we provide. If you have questions that you feel will not be answered by submitted
a reservation request please feel free to write to us at reservations@dreamsunlimitedtravel.com and we will get back to you ASAP. If you still feel you need
to speak to someone you can call us toll free at 1-888-374-0494.
Please be advised that this number has been established primarily
for payments and general questions about our service - no one there
will be able to check resort availability or provide you with pricing. That can only be done through the forms here.
