Universal Orlando Resort
Booking Terms and Conditions
Rates shown include hotel taxes. Packages and rates are subject to change without notice. Restrictions may apply. Universal Parks & Resorts VacationsSM package prices are guaranteed upon full payment received in the Universal Parks & Resorts VacationsSM office. Universal Parks & Resorts VacationsSM reserves the right to reinvoice your reservation should an error be made in computing your package price. Package inclusions and options subject to change without notice.
Hotel check-in is generally 4 p.m. Two double beds are standard in the room unless otherwise stated. Charges for in-room safes, rollaway beds and cribs, plus applicable taxes, are not included in the package price and are payable directly to the hotel. Gratuities, resort fees, parking fees, laundry, telephone calls, meals, beverages, sightseeing or any other incidentals at the hotel are the responsibility of the guest. Adjacent rooms and/or connecting rooms, room locations, types of bedding and smoking preferences are on a request-only basis and subject to availability at the time of check-in. Please advise us of any special needs at the time of booking.
Once deposit and/or full payment is received, a $50 revision fee per transaction, plus any applicable services fees or price increases, will be assessed for any changes made to the reservation including, but not limited to, dates, air carrier, hotel, and ground transportation. If your vacation includes airline reservations, air change fees apply, plus a $50 per reservation revision fee and any other fees or price increases imposed by the airline will be charged. Fees are non-refundable. Certain types of airline reservation changes, including name changes, are prohibited based upon restrictions imposed by the carrier.
CANCELLATION FOR BOOKINGS:
|Days Prior to Departure||Penalties|
|45 days or more||Full refund (Additional Terms & Conditions apply regarding transactions including air travel, Halloween Horror Nights, Blue Man Group, VIP Tours and Discovery Cove.)|
|44 - 6 days:||$100 fee per reservation, plus cancellation fees charged by supplier will be incurred|
|5-0 days:||$200 fee per reservation, plus cancellation fees charged by supplier will be incurred|
Tickets are non-refundable once purchased.
Vacations: No refunds for unused tickets or features will be issued. Prior to travel, any request for refunds must be in writing. Refunds through the paying agent only. Please allow 2-3 weeks for processing refunds.
APPLICABLE LAW AND RESPONSIBILITY:
It is agreed by and between you and Universal Parks & Resorts Vacations, that all claims, disputes and matters whatsoever arising under or in connection with your booking and these policies and procedures shall be governed by the laws of the State of Florida (without regard to conflict of laws) and shall be litigated, if at all, in and before a court located in Orange County, Florida, USA, to the exclusion of the courts of any other state or country. Universal Parks & Resorts Vacations is not responsible for any error or omission. Universal Parks & Resorts Vacations is an independent wholesaler, and the services described are provided by independent contractors. Universal Parks & Resorts Vacations shall not be responsible or liable in any way for any loss, injury (including personal injury), or any damage caused or arising in connection with customer's travel or other services or products provided through Universal Parks & Resorts Vacations, including but not limited to, any transportation, accommodations, attractions, meals, or other services, due to any acts of God, weather, strikes, acts of Government or other authorities, wars, civil disturbances, hijacks, thefts, or any other circumstances beyond our control. The terms and conditions of the transportation providers (including all applicable tariffs) shall apply to all transportation services.
ACCEPTABLE FORMS OF PAYMENT:
We accept Discover® Card, Visa®, MasterCard® and American Express®. For final payment we also accept personal checks, travel agency checks, money orders, cashiers checks. We will not accept third-party checks or credit cards. Payments must be made in US$. Reservations booked within 45 days must be paid with a credit card. Payment schedule may vary for special events.
|Days Prior to Arrival||Payment|
|46 days or more:||$50 per person deposit, plus cost of Airfare, Vacation Protection Plan & select add-ons due at time of reservation|
|45 - 0 days:||Full payment at time of reservation.|
Walt Disney World is not affiliated with Universal Parks & Resorts VacationsSM, Universal Orlando, or the sponsors of the Orlando FlexTicket®, and tickets to Walt Disney World parks are not included with the Orlando FlexTicket®. Walt Disney World is a registered trademark and service mark of Disney Enterprises, Inc.
Universal Parks & Resorts VacationsSM is registered with the State of Florida as a seller of travel. Registration number ST-24215. © 2007 Universal Orlando. All rights reserved.